In this data protection declaration EEX Group AG (hereinafter referred to as “we” or “us”) informs you how we process your personal data. Your personal data is information which concerns you (hereinafter “personal data”), such as name or contact details. We pay particular attention to the processing of personal data in accordance with the General Data Protection Regulation EU 2016/679 (“GDPR”) and the applicable national data protection laws.
1.1 Our identity and contact details
European Energy Exchange AG
Phone: +49 341 2156 0
Fax: +49 341 2156 109
1.2 Contact details of our data protection officer
Our data protection officer is:
Datenschutzbeauftragte(r) der Gruppe Deutsche Börse
Deutsche Börse AG
60485 Frankfurt am Main
Your user ID
Your personal user ID (UID) is:
You can use this ID to obtain information from us about your cookie settings if required.
Your cookie selection history
2. Purpose, categories of personal data, legal basis and retention
2.1 Categories of your personal data and purposes of our processing
We process the following categories of your personal data for the following purposes:
We only receive name, address, telephone number or e-mail address if you wish to make direct contact with us or register for a demo. Which data is collected in the various entry masks depends on the individual entry fields. Mandatory information fields will be marked accordingly. All other information shall be voluntary.
Further personal data is only collected automatically on this website to the extent that it is technically necessary. Under no circumstances will the collected data be sold or passed on to third parties for other reasons. We automatically collect and store the server log files information that your browser sends to us.
- Date and time of the call
- Pages/files called
- Host name of the accessing computer (IP address)
- Referrer URL (the previously visited page)
- Browser type/version of the user
- Operating system used
- Search term with which the website was found, for example via Google
This data is solely used by us for the purposes of data security, for statistical evaluation and for the design of the website in line with requirements based on the legitimate interests of us within the meaning of Art. 6 para. 1 lit. f) GDPR. An allocation of this data to a specific or determinable natural person is neither carried out by us nor by third parties on our behalf. This data is not merged with other data sources. No personal user profiles are created.
2.2 Legal basis for our processing of your personal data
Our processing of your personal data is allowed by law. The legal basis is:
The legal basis for processing of personal data for personalized services is Art. 6 para. 1 lit. (a) and (b) of the GDPR permitting the processing of your personal data for the purposes of providing our personalized services to you.
2.3 Do you have to provide your personal data to us?
The provision of your personal data is necessary to access the protected areas of this website which is limited to members of our customer groups, to make direct contact with us, to receive a Newsletter. This means that you are obliged to provide your personal data to us as part of a user registration process when making use of these options. Such personal data remain under your control at all times via the “My Profile” facility, in so far, you are a registered user on our website. Your user account can be viewed or modified at any time by you, the account owner.
The consequences if you do not provide your personal data to us are that the respective service offered may no longer be available.
2.4 Do We make automated decisions on you?
Except for automated processing, including profiling, we do not make any automated decisions which produce legal effects concerning you or similarly significantly affect you.
2.5 Retention periods
The period for which your personal data will be stored by us is shown in the table below:
|Personal data||Retention period|
|Name, address, telephone number or e-mail address||As long necessary to carry out our relationship with you.|
|Shortened IP address of your internet service provider||The shortened IP address will then be deleted without delay as soon as it is no longer required.|
3. Transfer of personal data to third parties
We will not transfer your personal data to third parties except such transfer is permitted by law or you have explicitly consented to the transfer.
Otherwise, your personal data will be stored exclusively in our database and on our servers, or on those of our commissioned data processing providers.
In order to provide our contractual services, we make use of selected service providers (contract processors) and vicarious agents in the categories listed below, who can obtain access to your data to the extent necessary in each case and use them to fulfil the tasks commissioned by us.
Under these conditions, the recipients of your data may be other companies and service providers (contract processors) / vicarious agents in the following areas: web statistics, newsletter and mailing services.
If you contact us by means of one of our contact forms, the collection, processing and use of your voluntarily provided contact data (e.g. name, e-mail address) is only carried out for the purpose of recording and answering or processing your enquiry and for statistical purposes on the basis of Art. 6 Para. 1 lit. b) and f) GDPR. If we no longer need your data for these purposes, we will delete them. The data you enter in the form will be transmitted encrypted (SSL).
When you visit our website, information is stored on your terminal device in the form of a “cookie.”
Cookies are small files that are stored on your terminal device and save certain settings and data to exchange with our websites via your browser.
For example, cookies enable us to tailor a website to better match your interests or to store your password so that you do not have to re-enter it every time. As a general rule, we never collect personal data via cookies, unless you have given us your express permission to do so.
If you do not want us to recognize your terminal device, please configure your Internet browser to erase all cookies from your device, to block all cookies or to receive a warning before a cookie is stored. You will find brief instructions on how to do this below.
Please note that certain functions of our website may no longer work, or not correctly, without cookies.
4.1 Types of cookies
Cookies can be assigned to four categories, depending on their function and intended purpose: absolutely necessary cookies, performance cookies, functional cookies, and cookies for marketing purposes.
4.1.1 Absolutely necessary cookies
Are needed for you to navigate within websites and operate basic website functions, such as the issuance of anonymous Session IDs for bundling several related queries to a server.
4.1.2 Performance cookies
Collect information on the usage of our websites, including the Internet browsers and operating systems used, the domain name of the website which you previously visited, the number of visits, average duration of visit, and pages called up. These cookies do not store any information that would make it possible to personally identify the user. The information collected with the aid of these cookies is aggregated and is therefore anonymous. Performance cookies serve the purpose of improving the user friendliness of a website and therefore enhancing the user’s experience. You can block the use of such cookies by creating an exclusion cookie (see “managing cookies” below).
4.1.3 Functional cookies
Enable a website to store information the user has already entered (such as user ID, language selection, or the user’s location), in order to offer improved, personalized functions to the user. Functional cookies are also used to enable requested functions such as playing videos and to make a user’s decision to block or disable a certain function (e.g. web analysis) – “opt-out cookies”.
4.1.4 Cookies for marketing purposes
Are used to offer more relevant content to users, based on their specific interests. They are also used to limit the display frequency of an ad and to measure and control the effectiveness of advertising campaigns. They register whether users have visited a website or not, and which contents were used. This information may possibly also be shared with third parties, such as advertisers, for example. These cookies are often linked to the functions of third-party websites. You can block the use of such cookies by creating an opt-out cookie (see “Managing cookies” below).
4.2 Borlabs Cookie and Cookie Management
We use Borlabs cookie on our website, which sets a technically necessary cookie (borlabs cookie) to store your cookie consent. Borlabs Cookie does not process any personal data.
The borlabs cookie stores the consent you gave when you entered the website. If you wish to revoke these consents, simply delete the cookie in your browser. When you enter/reload the website, you will be asked again for your cookie consent.
You can change your cookie settings at any time by clicking on this link. You may then need to refresh the page for your settings to take effect. Please note: If you use our website with a mobile device, not all of the cookies mentioned above will necessarily be used.
4.3 Managing cookies in the browser
Below you can find a list of links where you will find detailed information on how to deactivate cookies in common browsers:
4.4 Cookies on our website
Essential cookies enable basic functions and are necessary for the proper function of the website. Statistics cookies collect information anonymously. This information helps us to understand how our visitors use our website.
Name Borlabs Cookie Provider Owner of this website Purpose Saves the visitors preferences selected in the Cookie Box of Borlabs Cookie. Cookie Name borlabs-cookie Cookie Expiry 1 year
Google setting Cookie
Name Google setting Cookie Provider Google Ireland Limited Purpose "Most Google users will have a preferences cookie called ‘NID’ in their browsers. A browser sends this cookie with requests to Google’s sites. The NID cookie contains a unique ID Google uses to remember your preferences and other information, such as your preferred language (e.g. English), how many search results you wish to have shown per page (e.g. 10 or 20), and whether or not you wish to have Google’s SafeSearch filter turned on." (Source: https://policies.google.com/technologies/types?hl=en) Purpose https://policies.google.com/privacy Host(s) google.com Cookie Name NID Cookie Expiry 6 month
Name Polylang Language Provider Owner of this website Purpose Necessary for the multilingualism of the website. Saves the language selection of the visitor. Cookie Name pll_language Cookie Expiry 1 year
Google Tag Manager
Name Google Tag Manager Provider Google Ireland Limited Purpose Cookie from Google to control advanced script and event handling. Purpose https://policies.google.com/privacy?hl=en Cookie Name _ga,_gat,_gid,_gat_* Cookie Expiry 2 years
Name Convert Plus Provider Owner of this website Purpose We show you pop-up hints on some pages. The cookie ensures that you do not receive these notices more often than necessary. Cookie Name cp-impression-added-forcp_id_*,cp_id_*,temp_cp_id_* Cookie Expiry 1 day - 30 days
Name Google Analytics Provider Google Ireland Limited Purpose Cookie from Google for website analysis. Generates statistical information about how visitors use the website. Purpose https://policies.google.com/privacy Host(s) google.com Cookie Name _ga,_gat,_gid, _gat_gtag_UA_* Cookie Expiry 2 years
Essential cookies enable basic functions and are necessary for the proper function of the website.
Statistics cookies collect information anonymously. This information helps us to understand how our visitors use our website.
5. Use of Google Analytics
If you have given your consent, Google Analytics will be used on this website. Google Analytics is a web analytics service provided by Google Ireland Limited. Use includes the Universal Analytics operating mode. This makes it possible to assign data, sessions and interactions across multiple devices to a pseudonymous user ID, thus analyzing the activities of a user across devices.
For more information about Google’s terms of service and privacy, please visit:
5.1 Purpose of processing
On our behalf, Google will use this information to evaluate your use of the website, to compile reports on website activity and to provide us with other services related to website activity and internet usage.
5.2 Legal basis
The legal basis for the use of Google Analytics is your consent in accordance with Art. 6 para. 1 lit. a GDPR.
5.3 Recipients / categories of recipients
The recipient of the collected data is Google.
5.4 Transmission to third countries
The transfer of personal data takes place under the EU-US Privacy Shield to ensure an adequate level of data protection when transmitted to the United States. The certificate can be viewed here.
5.5 Duration of data storage
The data and links with cookies, user IDs (e.g. user ID) or advertising IDs are automatically deleted after 14 months.
5.6 Rights of the persons affected
You may revoke your consent at any time with future effect by using our cookie tool or by preventing the storage of cookies by setting your browser software accordingly. We point out that in this case you may not be able to use all functions of this website to the full extent.
You can also prevent the collection of the data (including your IP address) generated by the cookie and related to your use of the website to Google as well as the processing of this data by Google by downloading and installing the browser add-on. Opt-out cookies prevent the future collection of your data when you visit this website. To prevent Universal Analytics from collecting across devices, you must opt-out on all systems you use.
6. Google Tag Manager
For reasons of transparency we point out that we use the Google Tag Manager on our website. With this service website tags can be managed and integrated. Tags are small code elements that are used, among other things, to measure traffic and visitor behavior, to determine the impact of online advertising and social channels, to set up remarketing and target group orientation, and to test and optimize websites. The Google Tag Manager merely implements tags. This means: no cookies are used and no personal data is collected.
7. Social Media
6.1 Categories of your personal data, responsibilities and purposes of data processing
We use the statistics services from the corresponding social media platforms to further develop and optimize our social media channels. The statistics services collect data on the use of our social media channels and make it available to us as statistical information. This provides us with insight into activity and the number of social media channel visits, the reach of our Facebook announcements, usage and duration of multimedia content on our website, geostatistical information about our social media channel visitors and the percentage distribution of visitors’ gender.
Our ability to access profiles of specific users is limited by the privacy settings of each user who follows our social media channel on the respective social media platform. We may use your profile information for internal reporting on specific campaigns. Use of your profile information is limited to the information you have made publicly available on your social media profile, such as your name, username, gender, network of friends, age group, geostatistical information and other information you have posted. In addition, we store your username as a personalized date whenever you contact us in a direct message.
If you follow one of our Twitter channels within the European Union, the body responsible for processing your personal data is:
Twitter International Company, One Cumberland Place, Fenian Street, Dublin 2, D02 AX07 Irland
It contains contact data for data protection inquiries and data subject inquiries under:
Twitter International Company, Attn: Data Protection Officer, One Cumberland Place, Fenian Street, Dublin 2, D02 AX07 Irland
- Opt-Out: https://twitter.com/personalization
- Privacy Shield: https://www.privacyshield.gov/participant?id=a2zt0000000TORzAAO&status=Active
6.3 Google & YouTube
When you visit one of our YouTube channels or Google+ fan pages, information about your visit is processed by:
Google LLC, Amphitheatre Parkway, Mountain View, CA 94043, USA
- Opt-Out: https://adssettings.google.com/authenticated
- Privacy Shield: https://www.privacyshield.gov/participant?id=a2zt000000001L5AAI&status=Active
When you use one of our LinkedIn channels, data about your visit is processed by:
LinkedIn Ireland Unlimited Company, Wilton Place, Dublin 2, Irland
- Opt-Out: https://www.linkedin.com/psettings/guest-controls/retargeting-opt-out
- Privacy Shield: https://www.privacyshield.gov/participant?id=a2zt0000000L0UZAA0&status=Active
When you visit one of our Instagram channels, data about your visit to the site is processed by:
Facebook Ltd., 4. Grand Canal Square, Grand Canal Harbour, Dublin 2, Irland
When you visit one of our XING channels, data about your visit to the site is processed by:
XING AG, Dammtorstrasse 29-32, 20354 Hamburg, Deutschland
8. Webinars with GoToWebinar
To conduct webinars with interested parties and customers, the European Energy Exchange AG uses the software GoToWebinar provided by LogMeIn Ireland Limited (contract processor). Personal data is collected/stored as part of the registration process on LogMeIn’s infrastructure (Bloodstone Building Block C70 Sir John Rogerson’s Quay Dublin 2, Ireland). In particular, this includes last name, first name, company, telephone number and email address. The legal basis for data processing is Art. 6 para. 1 lit. b of the Basic Data Protection Regulation.
The deletion of the data is carried out in accordance with the legal retention periods.
The EEX Energy Exchange will only use the data for a purpose other than the aforementioned purpose of contract fulfilment or transfer to other third parties if this is legally permissible or the user has expressly consented.
9. Your rights
Under applicable data protection laws, you have rights
- of access to, rectification of, and/or erasure of your personal data;
- to restrict or object to its processing;
- to tell us that you do not wish to receive marketing information; and
- (in some circumstances) to require certain of your personal data to be transferred to you or a third party, which you can exercise by contacting us at the details set out at the beginning of this Notice.
To the extent our processing of your personal data is based on your consent, you also have the right to withdraw your consent, without affecting the lawfulness of our processing based on your consent before its withdrawal.
To exercise your rights, you can contact us as set out in Section 1.1 above. You can also lodge a complaint about our processing of your personal data with a data protection authority.
Status: March 2020